Paddy Power FAQ — Frequently Asked Questions

You must be at least 18 years old to register on Paddy Power. Anyone under 18 is strictly prohibited from creating an account or playing. Providing false information during age verification will result in permanent account closure.

Under Paddy Power's policy, each person may hold only one account. Creating multiple accounts may result in all accounts being suspended and any balances being forfeited.

KYC (Know Your Customer) verification is required to confirm your identity and prevent fraud. You will typically need to submit a copy of your National ID (NID) or passport, along with proof of address. Completing KYC is mandatory before you can make a withdrawal.

To close your account, please contact support. Make sure to withdraw any remaining balance beforehand. If you want to close your account due to a gambling concern, you can request self-exclusion — this provides a more effective layer of protection.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Once verified, you can set a new password and access your Paddy Power account immediately.

Yes, you can log in to the same Paddy Power account from multiple devices — mobile, tablet, or computer. Note that logging in from a new device for the first time will require OTP verification.

For security purposes, your account may be temporarily locked after a certain number of failed login attempts. If this happens, reset your password or contact Paddy Power support — the issue is usually resolved within 15–30 minutes.

The minimum deposit on Paddy Power is BDT 100. You can deposit via mobile banking or bank transfer. A welcome bonus is available on your first deposit, so fund your account as soon as possible to take advantage of it.

For verified accounts, withdrawals are typically processed within 1–3 business days. Mobile banking transfers are often faster. VIP members enjoy priority withdrawal processing.

The minimum withdrawal amount is generally BDT 500, though this may vary depending on your VIP level and chosen payment method. Make sure all bonus wagering requirements are met before requesting a withdrawal.

Paddy Power generally does not charge fees on deposits. However, your payment provider may apply their own transaction fees. For withdrawals, a minimal processing fee may apply in some cases.

First, check that your KYC verification is complete and that the wagering requirements for any bonus have been met. If everything looks correct and the issue persists, contact Paddy Power via live chat. The support team will resolve it promptly.

Paddy Power offers Live Casino, slots, fish games, table games, and much more. You will find all games in one place in the game lobby. New games are added regularly.

Yes, Paddy Power works seamlessly on all mobile devices. The app is available for download on both Android and iOS, and a mobile-friendly browser version is also available.

If your internet connection drops during a game, the session will pause temporarily. Once the connection is restored, you can resume from where you left off. Most games save results on the server, so your balance should not be affected.

After your first deposit, the welcome bonus is credited to your account automatically. If you have a promo code, enter it during registration to claim your bonus. Make sure to read the terms carefully, as a specific wagering requirement applies before the bonus can be withdrawn.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you need to wager a total of BDT 3,000 before the bonus becomes withdrawable. Full details are outlined in the terms and conditions.

Yes, registered members regularly receive daily cashback, weekly reload bonuses, and special occasion promotions. These offers are typically notified via email or in-app notifications.

You start earning points on every game from the moment you register. Once you accumulate enough points, you will be automatically promoted to a higher VIP tier. Visit the VIP section for full details on tiers and benefits.

VIP members enjoy higher cashback rates, faster withdrawal processing, a dedicated account manager, a special birthday bonus, exclusive tournaments, and increased deposit/withdrawal limits.

The fastest way to reach Paddy Power is via live chat. You can also contact us by email. Bengali-language support is available 24/7.

Start by raising your complaint through live chat. If it is not resolved, send a detailed email with any relevant screenshots attached. Paddy Power typically responds to written complaints within 24 hours.

Paddy Power's Responsible Gaming page for more details. For deposit limits, self-exclusion, or a cooling-off period, please contact support. We are always here to help with care and understanding.